When doing marketing, sometimes you don’t know the margins, and you can come up with any novel concepts. Therefore, off-the-shelf CRM software is not suitable for all enterprises, and some customization is required. Then to answer the question “I can customize your CRM software”, the answer is yes. But creating it from scratch will definitely increase your budget. In theory, using an existing system to make changes will reduce your budget, but it depends on the actual situation.
However, I think it is better to have a CRM system. Therefore, if your customized CRM software can solve the problem of enterprise customer service management, then you may need to give it a try.